Do you remember when Google My Business was simply Google Maps? And then it added photos… and reviews… and wanted you to participate weekly… and added rankings?!? We know! This strategic marketing campaign, which must be a part of your local marketing efforts, seems to be evolving at a breakneck pace.
First of all, we hope you claimed your GMB profile. If you did not, you need to do this ASAP to avoid a “helpful” Google Local Guide, who hates lawyers, doing it for you. If you have not taken this critical initial step to protect your business, or need advice on this, we recommend you contact us today.
Second, has your Google My Business been stressing you out since you claimed it? While maintaining your business listing is important to staying relevant in the Google universe, we know managing it can be stressful. Many lawyers share with us that they struggle to access accounts, verify business listings, combat fake / negative / unfair / biased reviews, and much more.
Let us focus on reviews here and share a few different steps you can take for Google My Business help.
1. Check your state bar rules. What does your state bar say about reviews? Does it tell you how to respond? What you should or shouldn't say in your response? Is it silent? This is the first step to take.
2. Respond to the review. Even if it does not reflect your firm, especially when it does not reflect your firm, you want to respond. With the advice of your bar association that guides you on how you can proceed, write your answer internally first. Good or bad, do not respond emotionally and remember to only disclose what ensures you maintain privacy with your client. Be sure to also use this as a marketing opportunity. Share with clients and prospects how they can contact you and how you can help.
If it is a negative review and you believe it should be taken down, be sure to flag it. Use the platform itself to let GMB know if this review is not appropriate.
3. Want to do more? Especially for a less than 3 star review? Make a call to Google My Business support. Yes, the wait times can be long. Yes, the phone number can be difficult to find. As of the publishing of this article, it is 1-844-491-9665 Getting an actual Google My Business support team member on the line, however, can end up being an efficient way to get the assistance you need.
4. Take to Twitter. Like almost all platforms and businesses, Google takes its social media presence and reputation very seriously. Tweet @GoogleMyBiz about your questions and concerns and you should get a personalized response from a Google team member in about 30 minutes.
5. Send Google My Business a Facebook message. You can send the Google My Business Facebook page a direct message and you should hear back within 30 minutes or so.
6. Make use of the email support form. While you may not get an immediate response, it may take up to a day to hear back, you can always make use of the Google My Business email support form on their webpage. This can be a good way to get help when you may not have a more immediate need for answers.
7. Hire us! At Practice42, we can help you educate your clients on why reviews are another key form of education for others and maximize your Google My Business reviews presence. Do not forget that GMB is just one of the places you need reviews. We can do this for you, as well as monitoring your reviews, so we can step in and provide you with the answers you need when it comes to your reviews without needing to pull out your hair from the stress of it all.
Do you need Google My Business help? What about other social media platforms? Are you finding it difficult to access your reviews or respond to your reviews? Need the website architecture in place to pull it all together? The Practice42 Team is here to help! Call us to schedule a free Strategy Session at 850-933-5072 or fill out our Contact Us Form and we will call you!