Ever wonder how you’re supposed to stay on top of messages you receive on Facebook? Never fear! We have a  social media solution for you.

 

Most of us think being constantly reminded we have a new email is distracting.  Today, email is only one small part of your digital connectivity problems.  If you have your business set up on Facebook, you can be interrupted at all times just like email which can add to your workday distraction.  Complicate that problem by the fact Facebook actually provides a rating to your audience of how quickly you responded and, well, you really don’t want your response time to be less than optimal when you’re trying to get new clients.

 

I know you’re thinking – well that’s just great, there’s another thing I have to manage in my super busy day. Thanks practice42. I’m glad to add this to my plate, too.

 

Hold on, that’s actually not what we’re saying.  Instead, we want to share a trick with you this Monday. It’s how to use the Response Assistant in the Facebook Message Settings in your favor in 6 simple steps.

 

Step 1

 

Log into your Facebook Business Account.

 

Step 2

 

Go to your Message Settings.  Click Settings > Click Messaging on the Left Sidebar.

 

Step 3

 

On the right side of the page look at Response Assistant. Click the No button to turn it to Yes for each of the following 3 scenarios:

 

  1.     Stay responsive when you can’t get to your computer or phone.

 

  1.     Send Instant Replies to anyone who messages your Page.

 

  1.     Show a Messenger Greeting.

 

Facebook Response Assistant is going to give you an automatic message.  You can, of course, use this one or use the following ones we recommend to our clients.

 

Step 4

 

Start by clicking Change.

 

To personalize the Stay responsive when you can’t get to your computer or phone message, this is what we share with our clients:

 

Hi Audrey, thanks for your message and for visiting our Facebook page. Please direct all inquiries or messages to my office at 850-933-5072 or email me at [email protected] We do not accept clients over social media at this time.

 

Click Save.

 

Step 5

 

Start by clicking Change.

 

To personalize the Instant replies to anyone who messages your Page, this is what we share with our clients:

Thanks, Audrey, for messaging us and for visiting our Facebook page. Please direct all messages to my office at 850-933-5072 or email me at [email protected] We do not accept clients over social media at this time.

 

Click Save.

 

Step 6

 

Start by clicking Change.

 

To personalize the Messenger Greeting (which is much shorter) this is what we share with our clients:

Hi Audrey! Thanks for reaching out. Please direct all messages to my office at 850-933-5072 or email me at [email protected]

 

Click Save.

 

Put these solutions in place and you’ll be able to keep up with communication while also directing it to the right channels in your law practice. Let us know if you need help.

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