Premier Practice Institute

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1: How do I use the initial telephone call checklist?

Your initial telephone call checklist should help your receptionist or legal assistant gather the information you need to not only set a first meeting, but also lay the foundation for a successful
first client appointment. You need to know the information that you require to operate at your most efficient. We are sharing a sample telephone call checklist with you here, but you also need to determine if your team members need additional information, training, or resources to make this first point of contact with your law practice a satisfying and seamless experience.

2: Let’s Get Training!

In this section, you will find our recent webinar on this topic. We have a clean recording for you right here to watch in case you missed the live session, available to you 24 / 7 / 365.

3: Your Sample Initial Medicaid Telephone Call Checklist

In the section of the library, we are including a sample checklist for you to use.

As we shared in the training video, feel free to customize it to meet your own needs for this legal service as well as for your own time frame. You may also want to speak with your employees and your clients, to determine what they feel should or should not be included on this process document in your law firm.

4: Tips for Training Your Medicaid Employees

This checklist can serve as the basis for training your law firm employees. It can help them understand the information that they need to gather for you to have a successful first meeting.

Consider that it may also help your team members to watch you or participate in a first client meeting so they have a better understanding of what is happening in the case they are gathering information for. Many team members have shared with us that they have little to no idea what happens outside their phase of the case that they are assisting you on. Helping your employees understand the “why” of what they are doing can greatly help the process. Ask us if you need assistance in providing your employees with a global perspective on what you were doing within your practice, but, then, also re-focusing them on their own individual tasks within the broader picture of your firm.