1: Winning with Different (aka Difficult) Employees
Did you know most problems in the workplace are not that people can’t do their jobs? It’s that people can’t get along with other people. This interactive training session begins with a focus on the core competencies for managing workplace conflict.
Attendees will learn how to recognize budding conflict and implement tactics to defuse it. Derailing conflict requires managing differences. The goal of this training is to prevent small workplace differences (by managing them strategically) from growing into costly large crises. Providing employees with the skills and confidence to resolve conflicts early will result in fewer disputes and expensive legal claims.
With many years of senior-level human resources experience in the private sector environment, Joyce Chastain, SHRM-SCP, SPHR, brings practical know-how to each engagement. As a human resources consultant with The Krizner Group, she specializes in talent development, employee relations, internal investigations, employment law compliance, and affirmative action plans. She is a frequent guest speaker for professional associations and academia covering a wide array of human resources topics.
Ms. Chastain holds a Business Administration degree from Emmanuel College, Franklin Springs, GA; was awarded Senior Certified Professional designation, Senior Professional in Human Resources designation and holds an Advanced Certificate in Internal Investigations.
She served on the board of the HR Florida State Council from 2007 through 2016, serving as President in 2013 and 2014. Additionally, she has served as a Member of the Florida State University Center for Human Resource Management; Board Member of the Big Bend Society for Human Resource Management; Board Member of the Big Bend Business Leadership Network; and Mentor in the Society for Human Resource Management Program.
Ms. Chastain was selected as one of the “Twenty-five Women You Should Know in Tallahassee” and was honored with the designation of the Florida Human Resources Professional of the Year. She has also been featured by the Florida Trend Magazine as a Trendsetter in Human Resources.
3: What will I learn in this Expert Training Session?
Most problems in the workplace are not that people can’t do their jobs. It’s that people can’t get along with other people.
This interactive training session begins with a focus on the core competencies for managing workplace conflict. Attendees will learn how to recognize budding conflicts and implement tactics to defuse them. Derailing conflicts requires managing differences. The goal of the training is to prevent small workplace differences (by managing them strategically) from growing into costly large crises. Providing employees with the skills and confidence to resolve conflicts early will result in fewer disputes and expensive legal claims.
This session will also focus on overlooking the quirky behavior and overcoming difficult coworkers. Difficult employees do, in fact, exist. No workplace is immune. The degree of difficulty, however, is determined by the self-confidence and professional skills of the other employees. This session will provide guidance on handling a myriad of difficult employees, such as the ones that:
undermine the team’s professional contributions
talk constantly, but never listen
need to have the last work
don’t keep commitments
openly criticize other’s work
compete for power
Whatever the motivation of the difficult employee, there is a common response: they must be addressed, and when possible, embraced. If left unaddressed, the situation only worsens and can often erupt into an extremely unpleasant and unnecessary workplace event. In this session, we’ll provide specific strategies for dealing with any type of difficult employees, including: maintaining objectivity, understanding what’s driving the attack, minimizing your own whining, knowing when to involve others, rehabilitating difficult employees and accepting when you can’t.
The attendees will be engaged throughout the training in finding solutions to workplace conflict and difficult employees through evolving case studies taken from real life situations.
In this section, you will find our recent webinar on this topic. We have a clean recording for you right here to watch in case you missed the live session, available to you 24 / 7 / 365. Want to look at our calendar of live educational training sessions? Click this link to look at what training sessions are coming up on the education calendar.